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IT Helpdesk Technician




Dunnes Stores

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Job Description:

Job description  

Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores in Ireland, the UK and Spain and are expanding our service and product offer all the time. Our Information Technology team is closely integrated with the business, and delivers and supports business development for the company. We are currently expanding our Information Technology Department and are looking to recruit a number of dynamic individuals in a range of technology disciplines. This is an excellent opportunity to join a team who will be at the forefront of technology, supporting the business in its ever increasing adoption.

We are currently looking for IT Helpdesk Technicians who would like to develop their skill sets in a diverse and technically challenging environment.

The successful candidate will have the following responsibilities:


Liaise with and resolve problems or queries from end users in Stores, Head Office and Warehouses

Deal effectively with hardware and software failures and issues

Record in detail all issues and calls received on the call logging system.

Manage and follow up operational queries on AS400, 4690 Controllers, tills and Head Office Systems

Assist in the rollout out of new software and software upgrades

Liaise with third party maintenance providers

Rollout of new user devices Eg: Laptops, PCs, iPads, iPhones etc.

Assist with technology refreshes

User account management

Resolve issues on first contact where possible

Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service

In life management of workstations and other devices 


Experience in a busy Helpdesk environment would be an advantage

Good communication and documentation

Knowledge of the majority of the following: A D, MS Exchange 2010, Windows XP/7/8, Server 2008/2012, Office 2003-2013, Citrix, Terminal Services, Printing, Symantec AV & Encryption, Cisco VPN

Retail Experience is desirable

Excellent analytical and problem solving skills

Knowledge of core ITIL principles and practices is desirable

Strong interpersonal skills and ability to work independently or with cross functional teams

Ability to multitask and ensure flawless execution and delivery

Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently

The ability to quickly learn new skills through a hands-on training approach is required.


Permanent / Full-time

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