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Dansk tech support til nyoprettet IBM Team

Location

DublinDublin

Company

Cpl Resources plc.

Date added

24/10/2018

Job Description:

Are you interested in IT and want to kickstart your career in a multicultural environment? One of the Biggest IT companies is looking for motivated Danish speakers with an interest in IT to join their technical support team located in beautiful Dublin, Ireland. Why should you consider Dublin as your next destination? - You will live in Ireland's cosy capital and experience the friendly Irish culture first hand. - Dublin is the Silicon Valley of European. IT companies such as IBM, Google and Facebook have their headquarter here. - A fast-paced job market, which means good opportunities for job progression and development. - A chance to gain a strong and professional international network. - You can return to Denmark with the valuable experience that all the Danish companies demands About us CPL Recruitment, in partnership with one of the biggest IT companies in the world, is currently recruiting for a new team member to join their team on-site the company's Campus located in Blanchardstown, Dublin 15. This is an exciting opportunity to kick-start and develop your career in the professional IT and Customer Service field with one of America’s largest IT Giants. About the role As a Customer Service Technical Agent, you will provide 1st level support to commercial customers across Europe. The support delivered is Business to Business (B2B) only and the customers contact you directly with their IT queries by phone, E-mail or logging a Web Ticket. You will gain vast exposure to different parts of a global business including service management, 2nd level support, technical resolver groups, quality control and finance. You will build valuable transferable skills in customer service, IT troubleshooting, problem determination, teamwork and quality control. Responsibilities • Customer Contact: via phone, e-mail and Web Tickets. • Documentation: Documenting information in the ticketing systems and providing the customer with information and updates. • Quality: Follow quality guidelines to ensure customer service is delivered at a standard that matches the quality of the company brand. • Problem Determination: Access to knowledge databases and various tools to determine the source of the problem you are faced with. You will troubleshoot through remote takeover or by guiding the customer through their issues. Requirements • Fluent in English and Danish language skills (written and oral) • High school diploma (STX, HHX, HTX, HF or another equivalent leaving certificate) • Some previous work experience and/or education in IT is desired • Recent work experience and professional understanding of customer service • Able to work in a team and team and personal related targets If you are interested in this position, please apply by sending your CV and a short cover letter to: This email address is being protected from spambots. You need JavaScript enabled to view it. you want to know more about job opportunities in Ireland or have an informal chat about being a working Dane in Ireland, please feel free to giveCareer Level Entry LevelCandidate Requirements EssentialMinimum Experience Required (Years):1Minimum Qualification:Level 3 (incl Junior Cert)DesirableAbility Skills:Analytical, Computer Literacy, Customer Service, Technical ITCompetency Skills:Decision Making, Initiative, Problem Solving, TeamworkSpecialising In:it;tech supportLanguages:English C2-Master (Fluent), Danish C2-Master (Fluent)

Term

Permanent / Full-time

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