Jobs-Ireland.ie

[full-time] Telecoms Customer Service Agent at Google Account

2009-12-04 11:59:25

Location: Clare
Description:

Level 2 Senior Technical Support

Prerequisites:

Preferably 1 year experience in a hand’s on support roles with a similar Telecoms or Networks environment

Job Description:

Be able to analyse and troubleshoot network and telecoms problems up to an intermediate level. 1^st and 2^nd Line support)

Plan and schedule daily tasks according to priority and severity; Use sound judgment on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer.

Support and maintain network infrastructure in Shannon including network switch’s, routers, access points, wireless lan controllers, voip phones and firewalls.

Be able to troubleshoot/diagnose network issues and escalate to 2^nd Level Support if required

Provide day-to-day support for customer issues/requests.

Ensure that all incidences and requests for T&N are logged, resolved and the tickets correctly closed in the company’s Event Management System.

Endeavour to fix and close all calls assigned to the Telecoms & Networks queues within SLA

Participate in Project based assignments when required.

Support of the Network Management Alerting System, to include active followup and closure of critical alerts.

Support Asset Management audits and reconciliation activities, such as:-

Monthly AMBWA (Asset Management By Walking Around) Audits

Miscellaneous Audits as required by internal and externals agencies

Update Asset Management system as equipment is installed / removed

Adhere to Intel’s goal to maintain asset database accuracy at 100%

Adhere to SMBWA audit policies for all BCR/SCR rooms (i.e. All Comms Rooms where T&N have equipment):-

Perform monthly SMBWA (Safety Management By Walking Around) Audits as per

Audit spreadsheets

Return completed audit spreadsheet to relevant Intel owner

Follow-up/closure on issues highlighted during the audit.

Spares/RMA Management

Creation of Cisco TAC Case for failed parts

Replenishment of spares in relevant locations when they are used for failures

Return of defective parts to vendor as per RMA process

NOTE: Training and Processes awareness will be given

Attend all daily morning Ops meetings.

T&N Daily Ops

Technical Skills:

At least 1 years experience in a large organisation is essential, preferably 2 years.

CCNA Preferable.

Previous experience with Cisco equipment is essential. i.e. Cisco IOS Switches and Routers (small/medium & large switches).

Cisco VOIP experience an advantage

Soft Skills:

Excellent customer focus.

Excellent verbal and written communication skills.

Strong ability to adhere to processes and procedures.

Continually demonstrate proactive and dynamic behaviour.

Team Player essential

Apply to this job

[full-time] Telecoms and Network Agent Wanted at Key Accounts

2009-12-03 14:55:39

Location: Clare
Description:

Prerequisites:

Preferably 1 year experience in a hand’s on support roles with a similar Telecoms or Networks environment

Job Description:

Be able to analyse and troubleshoot network and telecoms problems up to an intermediate level. 1^st and 2^nd Line support)

Plan and schedule daily tasks according to priority and severity; Use sound judgment on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer.

Support and maintain network infrastructure in Shannon including network switch’s, routers, access points, wireless lan controllers, voip phones and firewalls.

Be able to troubleshoot/diagnose network issues and escalate to 2^nd Level Support if required

Provide day-to-day support for customer issues/requests.

Ensure that all incidences and requests for T&N are logged, resolved and the tickets correctly closed in our client’s Event Management System.

Endeavour to fix and close all calls assigned to the Telecoms & Networks queues within SLA

Participate in Project based assignments when required.

Support of the Network Management Alerting System, to include active followup and closure of critical alerts.

Support Asset Management audits and reconciliation activities, such as:-

Monthly AMBWA (Asset Management By Walking Around) Audits

Miscellaneous Audits as required by internal and externals agencies

Update Asset Management system as equipment is installed / removed

Adhere to our client’s goal to maintain asset database accuracy at 100%

Adhere to SMBWA audit policies for all BCR/SCR rooms (i.e. All Comms Rooms where T&N have equipment):-

Perform monthly SMBWA (Safety Management By Walking Around) Audits as per

Audit spreadsheets

Return completed audit spreadsheet to relevant client owner

Follow-up/closure on issues highlighted during the audit.

Spares/RMA Management

Creation of Cisco TAC Case for failed parts

Replenishment of spares in relevant locations when they are used for failures

Return of defective parts to vendor as per RMA process

NOTE: Training and Processes awareness will be given

Attend all daily morning Ops meetings.

T&N Daily Ops

Technical Skills:

At least 1 years experience in a large organisation is essential, preferably 2 years.

CCNA Preferable.

Previous experience with Cisco equipment is essential. i.e. Cisco IOS Switches and Routers (small/medium & large switches).

Cisco VOIP experience an advantage

Soft Skills:

Excellent customer focus.

Excellent verbal and written communication skills.

Strong ability to adhere to processes and procedures.

Continually demonstrate proactive and dynamic behaviour.

Team Player essential.

Apply to this job

[full-time] Senior Technical Pre-Sales Engineer UAE at Sam Perrin Ph: 01 514 4912

2009-10-01 09:24:24

Location: International
Description:

Senior Technical Pre-Sales Engineer UAE and Middle East region
Working with experienced and highly successful sales directors, to manage all technical aspects of the sales cycle in an international market. This is a fabulous opportunity to join a world leader as they grow into the Middle East region.

This company is a global software company delivering best in class solutions to telecoms operators in the area of event processing and transaction management solutions that enable service providers to maximize profitability, minimize deployment and management costs and ensure regulatory and partner requirements compliance.

You should have an established reputation in the Middle East within the telecoms sector and musty have fluent Arabic language skills.

Role / opportunity:
Technical pre-sales support to sales team
Manage all technical aspects of the sales cycle.
Bid management and responses to RFI/RFP/RFQ directly to operators and through partners.
Communicate complex BSS/OSS solutions in verbal and written form.
Design a solution architecture for each client
Work with internal teams to define customized demos/POCs for prospects.
Develop relationships with key technical decision makers throughout the sales cycle.
Working with the Professional Services team, identifying what needs to be delivered
Input to product roadmap based on market/customer requirements.
Extensive travel

Skills / experience:
8+ years commercial experience in the telecommunications sector with a telecom software company or equipment manufacturer
3+ years working in a technical pre-sales role within a professional services unit
Must have strong experience in the Middle East region
Strong knowledge of networks and billing and customer care systems
Strong Business Support Systems (BSS) and Operational Support Systems (OSS) knowledge
Understanding the keys to convergence in terms of network convergence and Pre/Post-Paid convergence
Billing Mediation and Real-time Transactional Management experience
Policy Management exposure
Understanding Charging and Policy control for service delivery and rating issues.

Apply to this job

[freelance] Radio Transmission PLanner at Office Division

2009-06-19 14:11:44

Location: Dublin City Centre
Description:
My Client are currently looking for a Transmission PLanning Engineer to join their team for 8 months.

Purpose of the Posiiton:

- Design and planning of the Radio Access Transmission Network, supporting TDM/ATM traffic between cell sites and the Area Switching Centres.

- Optimisation and QoS monitoring of the operational transmission network to uplift availability for both voice and data.

Key Responsibilities:

1. Plan end to end connectivity for 2G & 3G consolidated sites

2. Optimise existing Transmission Network

3. Measure and trend QoS on existing RAN using DACCS and QMS systems

4. Traffic routing down to 64Kbts

5. Manage site shares, wind farm applications, tower swaps, notice to quit sites, event/temp sites and general Tx based queries.

Required:

Essential

1. At least 2 years Radio Transmission Planning experience with a major operator

2. Sound knowledge of PDH/SDH Line equipment and Microwave Radio Link design using IQ Link.

3. Cct routing down to 64Kbts.

4. Fully computer literate.

Desirable

1. University/College degree or degree calibre preferably from telecommunications or Radio Engineering background.

2. Knowledge of DACC’s equipment’s

3. Working knowledge of Ericsson and Nortel BTS/BSC equipment’s

4. Basic understanding of 3G technology and ATM

Apply to this job