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The position of Team Manager has arisen with one of our major clients - a multi-national provider of out-sourced customer service solutions to the IT sector.

Managing a 15 man strong team covering the Swedish Market, the over riding objective of your role will be deliver a professional customer service to your client through expert supervision of your staff.

Duties will include;-

• Mentor, train and pro-actively develop team members in order to maximise their abilities.


• Conduct training as and when required to new and existing employees.


• By undertaking a team approach and understanding the aspirations of staff under your supervision, you will develop a stable and constructive working environment.


• HR responsibilities;- involvement in recruitment process, deal with personnel issues as and when they arise, ensure that staff have adequate training, staff appraisals.


• On a daily basis interact with your client, address any issues and feedback findings to the team.

Skills required;-

• Excellent communication skills - written and verbal


• Fluency in English and Swedish


• Good PC knowledge


• 2/3 yrs supervisory experience with a customer service environment .


• Motivational skills


• Ability to adapt to change.

Salary up to 30k DOE .

Apply by sending CV to Don Morris via the link below .

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Published at 11-08-2010
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