applications

Responsibilities

The Software Coach assists in the technical development of analysts by coaching on new products or providing refresher training, using a variety of methods such as lab session and on-the-job training. Responds to user calls for support via phone, e-mail, and fax. Generates and reviews technical questions to continuously assess team skills.

Main Objectives

Ø Report monthly to the support manager on activities and issues.

Ø Call shadow each analyst at least once per month, report details to the support manager and provide feedback to analyst.

Ø Observing strict compliance to licensing, copyright and trademark legislation.

Ø Protecting confidential, sensitive information and materials.

Ø Undertake any other activities as required by the operation

A suitable candidate would have at least 1 - 3 years experience in troubleshooting in a technical environment and a broad technical knowledge in technical areas