applications

Our client is seeking a TSS to deal with Customer inquiries and deliver
appropriate technical solutions , such as resolving
cases from incoming calls, electronic requests by external customers and
internal contacts by using tools and troubleshooting processes effectively to
clarify and analyze the customer problem with an objective to maximising first
contact resolution.

Candidate's
 Profile:

Bachelor's (undergraduate) degree or Master's (graduate) degree in a
technical/scientific discipline.

Customer
oriented, enthusiastic, courteous, assertive, quality conscious and motivated
to take charge of both customer engagement and problem resolution.

Required
support languages:

Native
knowledge of language of minimum one of the following: Danish, Dutch,
French/Flemish, Finnish, Norwegian, and Swedish. Two or more of specified
languages an advantage.

Technical knowledge: