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full time Performance Excellence Manager - Spanish

by Cork Branch in Cork

                                   Performance Excellence Manager - Spanish


An experienced Performance Excellence Manager with fluent Spanish is required for a leading provider of Insurance services in the Cork area.

The Role:
· To fulfil the role of leader within the Operations Senior Leadership Team (SLT)
· Improve the overall quality, efficiency and cost-effectiveness of the services delivered by European Operations.
· Document and re-engineer key business functions throughout the operation using appropriate methodologies.
· Utilize IT system research and analysis of departmental reports, to identify performance gaps to improve the quality, cost effectiveness, and delivery speed of products and services.
· Risk Management

Requirements:

  • Working in a high volume insurance processing area

  • Maintaining client relationships

  • Previous experience managing a team

  • Insurance industry experience beneficial

  • Relevant post qualification experience - Black Belt Six Sigmar

  • Experience required of production of internal and external reports, liaising with operational areas and auditing of internal controls within an organisation.

  • Experience of maintaining the accuracy of the insurance administration records

  • Experienced in use and development of automated operations and administration systems

  • Knowledge of European insurance industry

  • Knowledge of process flow management and improvement principles (ISO, Lean Six Sigma or other Total Quality Management methodology)


Personal Skills:



  • Ability to manage a team and optimise resources

  • Good personal organisation skills

  • Ability to prioritise and meet deadlines

  • Excellent interpersonal skills

  • Delivering excellent customer service

  • Excellent oral and written English language skills - equivalent skills in Spanish desirable

  • Manage others and delegate effectively

  • Problem solving and generation of solutions

  • Good judgement and decision making skills

  • Proficient with Microsoft Office to produce documents, reports, letters and memos


Professional qualifications:
Certified Insurance Practitioner desirable, Relevant six sigma qualification or equivalent desirable.


              Please send CV's for attention of Amanda Johnston to cork@manpower.ie


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Published at 13-07-2010
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