applications
Customer Operations Representative.
by Michelle Pearle in Dublin City Centre
Our client a leading provider in complex billing solutions is seeking to recruit a Customer Operations Representative.
Responsibilities:
Calculation and processing of all SA revenue, including invoicing & credit note management as required.
Ensure that all licenses are configured correctly and in line with the product configuration rules and partner requests as well as service levels.
Review of order information and approval of orders for billing & licenses
Ensure complete and accurate order entry into relevant application. (C/Caps, Commerce, Oasis & Apertum)
Management of system generated invoices including review & approval
Management of all MBS transaction rework in terms of debit and credit notes for all partner accounts.
Maintenance and administration of Order and pricing tools
Management and maintenance of credit information reports, tracking credits ensuring MBS approval process are adhered to.
Ensure service level commitments are achieved and exceeded, working with peers, your manager and internal departments to achieve same
Produce metrics reports to measure process performance and efficiency on a regular basis for internal (Commercial Dept) and external (MBS) use.
Serve as backup support to others on the team with the resolution of more complex or unusual problems.
Assist Supervisor with variety of Business Case Analysis communication and presentations.
Skills & Experience
Essential:
Experience in business administration, finance or purchasing, in a related industry.
Fluent in English and Polish
Strong ability to analyse reports to identify reconciling items.
Good working knowledge of Microsoft Office products. Access and/or SQL knowledge an advantage.
Good analytical skills with attention to detail
Strong ability to problem solve when dealing with order exceptions
Action and results-oriented.
Must have strong organisational and communication skills and demonstrate attention to detail.
Strong ability to work under deadlines while maintaining quality of work and effective working relationships with customers & colleagues.
Strong experience of databases
Desirable:
Working knowledge of any of the following order entry systems: C/Caps, Commerce, Oasis and or Apertum would be an advantage.
An understanding of a partner centric distribution model
Knowledge of sequel System desirable
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