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full time Bilingual Customer Service Agent

by Cork Branch in Limerick

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Our client in Limerick is seeking
a
professional,
friendly and efficient candidate to service their customers throughout
Europe, Input customer orders to the European order-entry system and
provide
timely and accurate responses to customer queries


Responsibilities

  • Take orders by fax, phone, post, email and input to the company's order entry system
  • Provide customers with prices as per the company's order entry system
  • Supply customers with expected delivery dates or delivery status, airway bill numbers etc.
  • Supply customers with product status (e.g. active, obsolete, etc)
  • Deal with queries and process special orders for custom made devices
  • Direct technical queries via the phone tree or other designated routes
  • Process information and deal with follow-up queries on returns and complaints
  • Process requests for literature, catalogues, etc.
  • Inform customer of account status, e.g. account on hold
  • Communicate emergency orders/requests to various manufacturing plants using standard procedures
  • Input special prices on the company's order entry system
  • Update the order entry system with details regarding sales representatives links with particular hospitals.


Qualifications/Requirements

  • Leaving Certificate or equivalent and relevant certificate/diploma.
  • Excellent telephone manner and interpersonal skills.
  • Excellent data entry skills
  • Computer literacy: Good working knowledge of Microsoft® Office.
  • Fluency in one or more European languages as well as fluency in English
  • Positive attitude and proven problem-solving skills.
  • Excellent Commnunication skills

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Published at 26-06-2010
Viewed: 59 times