application

Responsibilities

• Take orders by fax, phone, post, email and input to the company's order entry system


• Provide customers with prices as per the company's order entry system


• Supply customers with expected delivery dates or delivery status, airway bill numbers etc.


• Supply customers with product status (e.g. active, obsolete, etc)


• Deal with queries and process special orders for custom made devices


• Add or modify new customer details as needed


• Direct technical queries via the phone tree or other designated routes


• Process information and deal with follow-up queries on returns


• Process information and deal with follow-up queries on complaints


• Process requests for literature, catalogues, etc.


• Inform customer of account status, e.g. account on hold


• Communicate emergency orders/requests to various manufacturing plants using standard procedures


• Input special prices on the company's order entry system


• Update the order entry system with details regarding sales representatives links with particular hospitals. Generate reports as directed by the Customer Service Supervisor


• All functions to be carried out in compliance with the company's Quality Management Systems

Qualifications/Requirements

• Leaving Certificate or equivalent and relevant certificate/diploma.


• Excellent telephone manner and interpersonal skills.


• Excellent data entry skills

· Computer literacy: Good working knowledge of Microsoft^® Office.

· Fluency in one or more European languages (other than English

· Good written and spoken English language skills for those Representatives for whom English is not the mother language

· Fluency in English for those Representatives dealing with English speaking customers

· Positive attitude and proven problem-solving skills.

· Availability and willingness to travel on company business. Representatives may be required to spend time overseas for training purposes.