Order Mangement Agent.

The role:

Responsible for providing excellent customer service through effective and timely order entry for all MBS products Navision, Axapta, Great Plains & Apertum and other MBS products.
Validation and processing of orders for new licences, upgrades and maintenance, ASP and service revenue
Calculation and processing of all SA revenue, including invoicing & credit note management as required.
Ensure that all licenses are configured correctly and in line with the product configuration rules and partner requests as well as service levels
Review of order information and approval of orders for billing & licenses
Ensure complete and accurate order entry into relevant application. (Order Central) Management of system generated invoices including review & approval
Management of all MBS transaction rework in terms of debit and credit notes for all partner accounts.
Maintenance and administration of Order and pricing tools
Management and maintenance of credit information reports, tracking credits ensuring MBS approval process are adhered to.
Continuously manage and follow-up on all processing issues by taking pro-active measures to solve each issue individually as well as analysing root causes to remove the issues altogether
Continuously work on improvements in existing internal processes to ensure that each one is as efficient and as automated as possible

Skills and expereince.

Experience in business administration, finance or purchasing, in a related industry.
Fluent in English and Danish or German.
Strong ability to analyse reports to identify reconciling items.
Good working knowledge of Microsoft Office products. Access and/or SQL knowledge an advantage.
Good analytical skills with attention to detail
Strong ability to problem solve when dealing with order exceptions
Ability to deal effectively in high pressure, ambiguous situations.
Action and results-oriented.
The ability to provide corrective actions and solution to problems and subsequently come up with the right suggestions for process improvements.
Must have strong organisational and communication skills and demonstrate attention to detail.
Strong ability to work under deadlines while maintaining quality of work and effective working relationships with customers & colleagues.
Initiative, enthusiasm and a positive attitude
Strong experience of databases Desirable:
Working knowledge of the order entry systems: Order Central would be an advantage.