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Our client is looking to fill a vacancy for a fluent English/French speaking customer service representative to join our existing team based at our office in Castlebar Co Mayo. (If they could also speak Spanish that would be a bonus!).

This is a full time position which will be permanent on satisfactory completion of a probationary period.

The customer service representative will be responsible for resolving customer queries (non-technical), and identifying/maximising sales opportunities.

This key role includes:

• Full ownership of customer queries and resolving them within the agreed timescales (queries are received via the telephone, e-mail and e-bay)


• Dealing with requests for information


• Processing e-bay orders


• Non-Technical query resolution


• Providing a high standard of customer service - keeping the customer informed at all times


• Updating the client's data-base


• Highlighting and closing additional cross- sales opportunities


• Translating English text/advertising material into French text

The ideal applicant will possess -

· Excellent communication skills in both English and French (written and verbal)

· Previous experience in a customer service role

· Confident telephone manner

· Ability to keep calm under pressure

· Accurate keyboard skills with attention to detail and basic PC knowledge

· A team player with a good sense of humour

The annual salary for this position will be €22,000 per annum pro-rata .

InYou have a first experience in a call center. You have knowledge of internet and new technologies. Ability to use Microsft Office/Exchange and salesforce


Languages:

French and English: fluent