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Job Summary:

Responsible for evaluating the accuracy of data, with specific task of identifying patterns in data and

using judgment to take decisions on data quality. Work on tasks that are moderately complex in nature,

comparing between multiple sources of information, with great attention to detail. The role holder will

also be required to make outbound phone calls to business representatives to verify information held.

They will be required to interact with senior employees, for regular and ongoing training, and to provide

direct feedback about the process and the results of the work. This role is in a fast paced working

environment where processes are subject to change on a weekly basis; the candidate will need to be

flexible and capable of adjusting to new instructions regularly.

Key tasks and activities:

Make decisions regarding accuracy from multiple sources of data

Review or research patterns in data, focusing on details and taking action to improve data

accuracy

Identify issues or inconsistencies in data and proactively question data quality

Communicate with colleagues and customers via email, chat, phone and in person meetings.

Work as part of a large project team

Make outbound phone calls to business representatives to retrieve and/or verify information.

Provide a professional face of the company to our customers

Work on a computer for extended amount of time staying focused and working at a fast pace

Potential side projects e.g. analyze metrics, recommend operational flow improvements based

upon analyses etc.

Qualifications & Requirements:

BA/BS degree, ideally 3 years of relevant business experience

Solid knowledge of grammar, spelling, punctuation, and related language and communication

skills

Must have basic knowledge of computers, experience using personal computers, web browsing

and data entry skills

Dependable, reliable with a strong work ethic and ability to work with minimal supervision

Logical thinking and independent decision making skills.

Attention to detail together with creative problem solving and analysis skills

Team player with exceptional interpersonal and solution oriented attitude

Excellent verbal and written communication, with strong interpersonal skills

Effective time management skills

Experience working and training in a cross cultural environment with remote teams

Eager to continually improve skills, and open to ongoing training including one to one training

and direct feedback from senior employees

Flexibility in switching between duties and assignments as required.

Detail orientated with experience working with high volume repetitive task

Follows company policies and procedures.

Proven fluency in one of the following languages: French

languages that may be required (depending on role)

Local Regional knowledge strongly preferred

Flexibility to undertake international travel if required

Fluent English with good writing and reading comprehension skills