applications

Information about the position

The CSA representative is responsible for handling information enquiries, focusing on the delivery of a high quality, customer oriented service to external clients. Requests are received e-mail from external customers. Services provided may include, but are not limited to, the following: First point of contact, general Information support, pre-sales support, data management. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Forward higly complex matters to the appropriate knowledgeable source. Primary measurement is customer satisfaction with the handling of the requests.

Salary offered (gross)

 15,000-25,000

WORK BENEFITS
- start up trainings
- possibility to choose an e-learning course from 3000 courses
- ERBP bonus 660 EUR for recommending successful candidate
- sick leave compensation/looking after a family member compensation
- 3 self-recovery days per year (paid days off)
- 3 extra vacation days
- laptop
- temporary accommodation - if you need to relocate to Bratislava
- luncheon vouchers 3 EUR (employee's contribution 0, 84 EUR)
- wide social program

Main focus of the client's activities
Information Technology

Requirements for the employee

Required education

Specialisation, field:
economic, IT

Skills

Language skills:
English - fluent and Dutch - communicative (do not need to be native speaker)

Position suitable for a fresh graduate

Yes

Additional requirements for the applicant
- Requires skills in communications, computer technology and customer support procedures
- Explains information in an understandable way using the step-by-step approach. Uses concrete examples, facts and logical arguments
- Friendly and customer oriented in all contacts (e-mail/telephone)
- Keeps people informed and up to date about the work progress and shares all relevant information timely and precisely
- Maintains clear communication with clients
- Responds appropriately (as agreed) to questions, requests and complaints. Keeps informed about progress
- precise person

Place of work

Bratislava region, Bratislava