applications
Danish customer service
by Cork Branch in Cork
IT Helpdesk Support - Danish Speaker
Job Purpose:
The role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.
Experience Profile:
· Previous Helpdesk experience and solid IT background
· Fluency oral and written in English and DANISH
Key Accountabilities:
· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities
· Identify, evaluate and prioritize customer problems and complaints
· Analyze customer problems and formulate plans of resolution
· Utilize all technical resources to solve customer problems
· Serve as a point of escalation for other Helpdesk Services agents
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Assist in evaluating new services, processes and technologies introduced at the helpdesk.
· Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
· Work with departmental staff to promote, develop, and maintain strong customer service values
· Escalate unresolved issues to support leads, designated service group or client help desk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Additional projects as required
If you are interested in applying to this position please send C.V to Teresa, Cork@manpower.ie
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