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IT Helpdesk Support - Italian/French Speaker

Job Purpose:

The role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

Experience Profile:

· Previous Helpdesk experience and solid IT background

· Fluency oral and written in English and French and German

Key Accountabilities:

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities

· Identify, evaluate and prioritize customer problems and complaints

· Analyze customer problems and formulate plans of resolution

· Utilize all technical resources to solve customer problems

· Serve as a point of escalation for other Helpdesk Services agents

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Assist in evaluating new services, processes and technologies introduced at the helpdesk.

· Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.

· Work with departmental staff to promote, develop, and maintain strong customer service values

· Escalate unresolved issues to support leads, designated service group or client help desk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

  If you are interested in applying to this position please send C.V to Teresa, Cork@manpower.ie

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Published at 14-05-2010
Viewed: 78 times