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freelance Customer Service - french speaking

by Cork Branch in Mayo

CUSTOMER SERVICE REPRESENTATIVE

Key Duties/Responsibilities:


In the customer service, you will be in charge of :



  • dealing with requests for information

  • Processing customerqueries and resolving them within the agreed timescales received via the telephone,email and ebay

  • Manage the clients litigations (reclamations, complaints, etc.)

  • Manage the administrative files' follow-up
Assure the after-sales services in relation with the orders: reimbursement, sending back.


Experience:
You have a first experience in a call center. You have knowledge of internet and new technologies. A knowledge of high tech products will be a plus


Languages:

French and English: fluent

Spanish: intermediate

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Published at 21-04-2010
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