applications

Customer Service Agent (English + Dutch)

Information about the position

Place of work

Bratislava region, Bratislava

Job description, information about the position

The CSA representative is responsible for handling information enquiries, focusing on the delivery of a high quality, customer oriented service to external clients. Requests are received e-mail from external customers. Services provided may include, but are not limited to, the following: First point of contact, general Information support, pre-sales support, data management. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Forward higly complex matters to the appropriate knowledgeable source. Primary measurement is customer satisfaction with the handling of the requests.

Salary offered (gross)

by agreement

Start date

ASAP

Other benefits

WORK BENEFITS
- start up trainings
- possibility to choose an e-learning course from 3000 courses
- ERBP bonus 660 EUR for recommending successful candidate

- sick leave compensation/looking after a family member compensation
- 3 self-recovery days per year (paid days off)
- 3 extra vacation days

- laptop

BENEFITS FOR YOUR PERSONAL LIFE
- temporary accommodation - if you need to relocate to Bratislava
- luncheon vouchers 3 EUR (employee's contribution 0, 84 EUR)
- wide social program

Contract type

full-time

Information about the selection process

Up to the requirements, preselection of CVs will be done. We will contact back all preselected candidates in order to provide them with more information.
Please write down in the mail subject the title of the position you would like to apply for.

?Osobn? ?daje vyplnil priamo uch?dza? a dal s?hlas spolo?nosti Manpower Slovensko s.r.o. so spracovan?m jeho osobn?ch ?dajov, uveden?ch v tomto dokumente, pre ??ely sprostredkovania zamestnania a ulo?enia do datab?zy uch?dza?ov o zamestnanie na dobu jedn?ho roka, alebo do p?somn?ho odvolania v zmysle Zak. c. 428/2002 Zb. o ochrane osobn?ch ?dajov, v znen? neskor??ch predpisov.?

We are recruiting for this job on behalf of our client

Our Client, one of the biggest international companies in IT Technologies

Main focus of the client's activities
Information Technology

Requirements for the employee

Required education

Education:
Secondary with leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Specialisation, field:
economic, IT

Skills

Language skills:
English - fluent and Dutch - communicative (do not need to be native speaker)

Position suitable for a fresh graduate

Yes

Additional requirements for the applicant
- Requires skills in communications, computer technology and customer support procedures
- Explains information in an understandable way using the step-by-step approach. Uses concrete examples, facts and logical arguments
- Friendly and customer oriented in all contacts (e-mail/telephone)
- Keeps people informed and up to date about the work progress and shares all relevant information timely and precisely
- Maintains clear communication with clients
- Responds appropriately (as agreed) to questions, requests and complaints. Keeps informed about progress
- precise person