applications

CUSTOMER SERVICE REPRESENTATIVE

Provide customer service for customers of Digital River
Answer calls and emails within department stated goals and ensure 100% customer satisfaction
Escalate questions and issues to Customer Service Supervisor as required
Demonstrate ongoing improvement in overall performance monthly
Ensure one - contact resolution on calls and emails
Perform other duties as determined by Customer Service Supervisor and Management

Previous customer service experience with at least 1 years experience with an emphasis on sales and customer service

Understand how to shop and buy online and the digital delivery process

Experience with Microsoft based programs

Skills:

Ability to define problems, collect data, assess and present findings, and recommend effective solutions

Understanding of online ordering process

Able to work under time constraints

Excellent written and verbal language skills

Ability to perform well as a team member