applications
German Customer service
by Dublin South in Dublin City Centre
The role will be telephone based customer service role and will involve the following:
• Quality Order Processing: majority of workload will involve data-inputting. Work must be understandable and accurate
• Credit Assistance: handling of miscellaneous credit activities, process timely return receipts and issue credit to the end customer. Raise miscellaneous credit and invoices in the system
• Consistent, standard, customer facing: effective communication at all times with both internal and external customers
• Complaint Resolution: dealing with telephone queries and complaints
• Productivity: high volume data input
• Teamwork: involvement and co-operation within team and externally
• Contribution to Process Improvement: flexibility to change with culture, processes and departmental requirements
• Customer Service Excellence: providing highest level of customer service at all times, providing back-up to any Customers Services function
The ideal candidate will have the following:
• 1 year customer service experience.
• Fluent French and Dutch.
• Must be customer focused.
• Have excellent written and spoken English.
• Be able to problem solve.
• Be able to work as part of a team.
• Must have experience working with English clients.
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