applications
Spanish Customer Service NH
by Cork Branch in Clare
ESSENTIAL JOB FUNCTIONS
• Be available to answer all inbound calls in a timely and efficient manner by maintaining a business like manner at all times.
• Acknowledge and answer any personal written correspondence received from owners in a timely and efficient manner.
• Work as an advocate for the customer in resolving complaints.
• Actively participate in outbound telephone 'campaigns'.
• Exercise good judgment when handling customer calls and complaints.
• Assist owners with finance-related issues, including maintenance fee collection and account status enquiries.
• To help create an ongoing effort to improve the department through personal action and by contributing ideas to support and enhance our customer service programme.
• To strive to become an independent associate, and to be able to analyze problems and to formulate plans to overcome challenges, to get work done quickly with a high degree of quality.
• To make sound and logical decisions and to choose appropriate courses of action based on the parameters of the situation at hand and to use the problem solving tools that are available throughout the total quality management process
• To use Standard Operating Procedures and any Local Standard Operating Procedures as a guide to the standards and practices which are to be followed by all associates in this department and discipline so that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be ensured.
• To cross train and to be familiar with and competent in the performance and understanding of other functions required of this department and be able to fill in as required and as directed in the absence of associates who are normally responsible for those duties.
• The ability to function calmly in a fast paced environment handling multiple priorities simultaneously. To be able to modify plans, actions, and decisions in light of changing situations and circumstances.
• To have demonstrated ability to communicate verbally and written in a positive encouraging manner with associates and managers.
• To carry out any tasks as required by the Director, Service Fulfillment, the Operations Manager or the Senior Manager, Project Development
REQUIREMENTS
1-2 years' call centre experience in sales or customer service
Fluency in Spanish
Please reply to this advert or apply to Niall Harris immediately
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