applications

                                        German Customer Service Representatives

Experienced German Customer Service Representatives are required for a leading IT company in the Shannon area. The primary purpose of a Customer Service Representative is to take customer service calls and emails from customers.

The Role:
? Provide customer service order taking to customers.
? Answer calls and emails within department stated goals.
? Ensure 100% customer satisfaction on calls and emails.
? Escalate questions and issues to Customer Service Supervisor as required.
? Adhere to lunches/dinners and breaks schedules to ensure that queue and skill group coverage is maintained
? Perform other duties as determined by Customer Service Supervisor and Management.
? Adherence to current policies and guidelines.

Requirements:
? At least 1 year Call Centre Customer Service experience desired
? Multi lingual native language and English both written and spoken
? Computer experience:
o In-depth knowledge of Microsoft based programs
o Ability to type over 35 word per minute
o In-depth internet knowledge with an clear understanding of eCommerce and the digital delivery of software
o Demonstrated experience with online ordering processes
? Ability to work under time constraints
? Strong written and verbal communication skills
? Ability to perform well as a team member


                                              Please send CV’s to cork@manpower.ie