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                                             DUTCH TECH SUPPORT AGENT – CORK


An experienced Dutch Tech Support Agent is required for a leading communcations company in the Cork area.The role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.


The Role:
Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities
Identify, evaluate and prioritize customer problems and complaints
Analyze customer problems and formulate plans of resolution
Utilize all technical resources to solve customer problems
Serve as a point of escalation for other Helpdesk Services agents
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
Work with departmental staff to promote, develop, and maintain strong customer service values
Escalate unresolved issues to support leads, designated service group or client help desk.
Additional projects as required

Requirements:
Previous Helpdesk experience.
A solid IT background
Fluent Dutch and English is a must.




                                                            Please send CV’s to cork@manpower.ie