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IT Systems Manager
by Cork Branch in Cork
** Information Technology Systems Manager- Cork**
You will have proven success within a service desk or support environment. Your project delivery and communication skills will be excellent and you strive to meet all deliverables. You will enjoy working in a highly customer focused organisation. You are a flexible team player who enjoys building effective relations within an organisation as well as mastering new technologies and processes. You are equally comfortable demonstrating business value of your team through the production of timely KPI focused reports as you are through face to face discussions and negotiations with business management.
Responsibilities:
- IT Helpdesk / Service Desk Management
- Incident, Problem and Release management
- Managing in house technical support teams
- Working alongside Group IT in relation to production infrastructure support
- Managing third party support and maintenance contracts for key systems
- Operations reporting, Operations and Service Level Agreement management, budgeting
- Daily operations checks, nightly and monthly batch management
- Human Resource line management for 9 person team
- Administration of Monthly Performance Related Bonus schemes
Requirements:
Ten years previous experience in IT
Five years or more in a service oriented IT Management position.
Please send CV’s to cork@manpower.ie
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