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Technical Support/Customer Service Reps
by DublinNorth Branch in Dublin North
We are currently recruiting for Technical Support/Customer Service Representatives
Languages Required: Swedish, Danish, Finnish, Norwegian
The Role will involve:
If you are interested in the above role please send your CV through the link below, or call 01-8139782
Languages Required: Swedish, Danish, Finnish, Norwegian
The Role will involve:
• Provide excellent customer service
• Handling email, internet and telephone based customer queries.
• Fluent English is mandatory, fluency in another required language as well.
• Excellent written communication skills
• Timely resolution of critical customer requests to ensure customer's business continuity
• Ensure full commitment to customer SLAs and KPIs.
• A desire to develop knowledge on applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Active Directory, mobile phone synchronisation.
• The CSR also handles hardware related queries related to desktops and think pads.
• Able to manage their time to meet SLAs on problem updates and ACD targets.
• Ability to work as part of a team and escalate issues where necessary ensuring the group as a whole maintains ownership of the customer's query at all times.
• Problem determination and recording of accurate details on all incoming queries and problems.
• Record accurate details of all actions taken when performing call/queue management
• Be able to quickly assimilate technical and non-technical information.
• Deal with both technical and non-technical people at all levels within the organisation
• The ability to deal with customers on all levels in an efficient and courteous manner.
• Use acquired knowledge to assist other members of staff.
• Play an active part in the induction of new members of staff.
• Play an active part in improving quality.
• Ensure that department policy is adhered to
• Undertake internal and external training as required.
• Continually strive to improve technical ability.
• Must adhere to the monthly schedule
• Must adhere to scheduled times for break, lunch and off-phone time.
• Must ensure that all users are kept fully up-to-date on the progression of their problem.
• Ability to optimise the use all available tools, such as remote take over tool, knowledge bases.
• Handling email, internet and telephone based customer queries.
• Fluent English is mandatory, fluency in another required language as well.
• Excellent written communication skills
• Timely resolution of critical customer requests to ensure customer's business continuity
• Ensure full commitment to customer SLAs and KPIs.
• A desire to develop knowledge on applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Active Directory, mobile phone synchronisation.
• The CSR also handles hardware related queries related to desktops and think pads.
• Able to manage their time to meet SLAs on problem updates and ACD targets.
• Ability to work as part of a team and escalate issues where necessary ensuring the group as a whole maintains ownership of the customer's query at all times.
• Problem determination and recording of accurate details on all incoming queries and problems.
• Record accurate details of all actions taken when performing call/queue management
• Be able to quickly assimilate technical and non-technical information.
• Deal with both technical and non-technical people at all levels within the organisation
• The ability to deal with customers on all levels in an efficient and courteous manner.
• Use acquired knowledge to assist other members of staff.
• Play an active part in the induction of new members of staff.
• Play an active part in improving quality.
• Ensure that department policy is adhered to
• Undertake internal and external training as required.
• Continually strive to improve technical ability.
• Must adhere to the monthly schedule
• Must adhere to scheduled times for break, lunch and off-phone time.
• Must ensure that all users are kept fully up-to-date on the progression of their problem.
• Ability to optimise the use all available tools, such as remote take over tool, knowledge bases.
If you are interested in the above role please send your CV through the link below, or call 01-8139782
Published at 24-12-2009
Viewed: 81 times
Viewed: 81 times