applications

• Provide excellent customer service
  
• Handling email, internet and telephone based customer queries
  
• Timely resolution of critical customer requests to ensure customer's business continuity
  
• First Contact resolution rate as agreed within SLA
  
• Full commitment to customer SLAs and KPIs
  
• A desire to develop knowledge on applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Active Directory, mobile phone synchronisation
  
• Handles hardware related queries related to desktops and thinkpads
  
• Record accurate details of all actions taken when performing call/queue management
  
• Deal with both technical and non-technical people at all levels within the organisation
  
• Play an active part in the induction of new members of staff.
  
• Play an active part in improving quality.
  Ensure that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc).
  
• Undertake internal and external training as required
  
• Continually strive to improve technical ability.
  
• Must ensure that Aux Work Codes are used accurately

The successful candidate must have the following:

• Speak Fluent Swedish and English
  
• Must have either Technical support background or a technical degree

Please send your CV through the link or for more information please call 01-8139782