Vendor Manager

Job Description

As VENDOR MANAGER, you will assume responsibility for managing all aspects of the outsourcing relationship. This is a senior and a very key appointment and a candidate of exceptional calibre is required.

Roles/Responsibilities

• Review daily performance metrics to ensure they're within agreed specifications
  
• Work with the internal centers to ensure that appropriate activities are also conducted at the vendor locations
  
• Facilitate the QBRs.
  
• Analyse business operations data including service & sales metrics and customer satisfaction surveys to identify actionable trends.
  
• Develop RFPs used to evaluate new vendors.
  
• Develop new vendor site audit methodology.
  
• Participate in bidder?s conference and contract negotiations.
  
• Manage new vendor/new program implementation project plan.
  
• Negotiate with internal and external resources for milestones and expected outcomes.
  
• Review vendor forecasts and ensure timely delivery of forecasts to the vendors.Review and approve vendor invoices and work with vendor to resolve any invoice discrepancies.

Skills/Experience

• You must be a strong team player, a great communicator, and a business savvy individual who has an excellent understanding of the needs and challenges facing todays outsourcing partners
  
• Candidates must be self directed and motivated with strong analytical, management and coordination skills to handle a variety of activities and complexities spanning across the organization.
  
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  The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. Past experience managing outsourcing partners is a requirement, not an option.
  

  
  

Education / Professional Qualifications

• Degree in Business Studies
  
• SIx Sigma certification
  
• Post grad (MBS, MSc, or MBA) preferred although not essential.

Personal Attributes

The ideal candidate will be a self starter, highly motivated, and psoess excellent energy levels. The role requires extensive international travel (about 40 to 50%) and will suit someone who is enthused at the prospect of an international-type role.

If you are interested in this position please apply in confidence.

Eileen Nyhan