applications
System health checking.
by Dublin South in Dublin North
Main tasks:
Checking:
· Server Manual Health Checking where no tools available
· Corrective actions on Health Check deviations
· Simple routine & predefined resolutions as well as complex
Planning:
· Receive notification / assess and evaluate found deviations
· Execute manual where tools not available Health Checks, following requirements as documented
· Analyse/ assess and evaluate HC deviations
· Suggest and Present an implementation plan for relevant servers
· Raise or Update change /schedule implementation of patches
· Suggest solutions for HC deviations
Operations:
· Raise/close change tickets
· Install verification / check implementation
· Open / Update / Close CIRATS records
· Remediate HC deviations
· Perform Health Checks aligned with plans or upon specific request (initial HC's)
· Create input for Risk letters, exception request's
? Act as subject matter experts on technical issues and the customer environment.
? Execute Health Checks
? Execute ad hoc Initial Health Check requests.
? Create / Update / Close CIRATS records
? Analyze health check issues and apply corrective measures.
? Transfer health check issues to level 2 or level 3 support if problem cannot be resolved.
? Request exception if necessary and provide explanation to documented exceptions.
? Create input for Risk / Exception letter's
? Apply the Health Checking process.
? Understand GSD331/ISEC (incl. Technical Specifications) and ITCS104 policies with regards to Health Checking for all accounts.
? Meet CIRATS issue deadlines or request extensions where needed.
? Driving the scheduling of a maintenance window to implement fixes.
? Opening CMR in eESM to gain necessary approvals for maintenance windows.
? Communicating the change to the Systems Administration team and all others involved.
? Update status of CIRATS issue (Request To Close) when completed so ITSEC are notified.
? Responsible for reporting feedback for improving Health Checking procedures and processes.
? IMT DCA Team to provide support to IDC DCA team when needed.
Basic skills
- Skill level in a technical discipline as shown below, which relates to the I/T duties assigned and platforms supported.
- Possesses strong service skills with ability to balance technical support, written/oral communication and customer satisfaction.
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Creativity and analytical ability is required to understand the inter-relationships of the products with each other and with the infrastructure as a whole.
- Be able to identify opportunity for, and implement process improvements.
- Commitment to process and quality to ensure 'World-Class Service' to IBM customers.
- Excellent verbal and written English communication skills.
- Ability to work according to procedures (ITIL)
- Excellent skills about IBM security standards, eg. ITCS104, GSD331 and ISEC.
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