applications

Solving disputes escalated to the accounts escalation team by the credit and collections team

Authorisation & creation of credit notes where standard documentation demonstrates the requirement and where they have not been processed by sales.

Provision of conclusion of query investigations to Credit & Collections and sales team in a concise & complete manner.

Escalating & minimizing query resolutions which are incomplete.

Logging progress on individual queries

Authorisation & entry of credit notes when this cannot be performed by sales team (sales planner)

Invoice issue resolution

Query resolution guidance to sales team in the context of dispute management

Work towards improving KPI metrics against defined targets

The ideal candidate should have the following skills and characteristics:

Organizational skills, ability to prioritise

Detail and accuracy focused

Problem Solving

Good communicator with strong confident manner

Customer focused

Ability to work under pressure

Team player

Flexible during peak business periods i.e. Fiscal Period End

PC literate, good working knowledge of Microsoft Office products essential

Fluent English (written and spoken)

Tenacity

Agile Learner

Self Starter

Experience within a multinational environment with some accounts receivable or payable experience is an added advantage.