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Outbound Sales Team Leader Media Entertainment Industry Cork

Location: Cork [Cork]
Type: Permanent
Salary: €24500 - 30000
Benefits: Parking, Subsidised Staff Canteen, Significant Basic Salary, Career Progression

A new opportunity has opened in Cork for an experienced Outbound Sales Team Leader to join a company with over 800 employees. This company can offer an experienced candidate the unique opportunity to work with one of the worlds largest media and entertainment enterprises with a much loved consumer product.

Job Description

Managing a team of up to 12 Advisors your team will be targeted on contacting lapsed customers and renewing their interest in a diverse range of media products. Contacting existing customers and up-selling new media packages available to them on a trial basis. This position will require strong leadership skills, excellent communication skills, high-energy and the proven ability to inspire, engage and empower your team to reach the top.

Roles/Responsibilities

• Ensure Service Level Agreements are met


• Ensure sales and activity targets are reached


• Involvement in recruitment, training and development for the team


• Responsible for continuous improvement in all areas of the team and account, with a focus on customer satisfaction and Sales Advisor motivation


• Motivate, inspire, engage and empower staff to achieve results


• The analysis, creation and generation of reports


• Working closely with the Operations team to ensure the accounts success and profitability

Skills/Experience

• The successful candidate will have a minimum of 12 months - 2 years Outbound Sales / Telesales experience


• Candidates with Inbound Sales experience may be considered


• Previous Contact Centre / Call Centre experience is required


• A proven ability to meet KPI's, SLA's, sales and activity targets


• Positive proactive approach to leading a team


• Strong planning and prioritization skills


• Excellent listening skills


• Conscientious


• Inspirational, motivational, high-energy


• Strong attention to detail with a focus on quality


• Reliable