applications
Danish Complaints Resolution Specialist
by Cork Branch in Eastern Europe
Complaints Resolution Specialist with English + Danish
Location:
Bratislava
Job description, information about the position
Direct support to client complaints and critical situations
• Acknowledge ownership to client
• Understand the context and background of the client's problem/request
• Negotiate commitments with client
• Develop action plans and drive to resolve
• Identify and engage appropriate resources
• For selected complex complaints or critical situations involve an Expert-Resolution Owner
• Recognize major obstacle and escalate if needed
• Keep complaint management tool (CMT) updated
Start date
ASAP
Other benefits
WORK BENEFITS
- start up trainings
- possibility to choose an e-learning course from 3000 courses
- sick leave compensation/looking after a family member compensation
- 3 self-recovery days per year (paid days off)
- 3 extra vacation days
- laptop
BENEFITS FOR YOUR PERSONAL LIFE
- wide social program
Contract type
full-time employment
Information about the selection process
Up to the requirements, preselection of CVs will be done. We will contact back all preselected candidates in order to provide them with more information.
Please write down in the mail subject the title of the position you would like to apply for.
Please attach the following text to your CV:
?Osobn? ?daje vyplnil priamo uch?dza? a dal s?hlas spolo?nosti Manpower Slovensko s.r.o. so spracovan?m jeho osobn?ch ?dajov, uveden?ch v tomto dokumente, pre ??ely sprostredkovania zamestnania a ulo?enia do datab?zy uch?dza?ov o zamestnanie na dobu jedn?ho roka, alebo do p?somn?ho odvolania v zmysle Zak. c. 428/2002 Zb. o ochrane osobn?ch ?dajov, v znen? neskor??ch predpisov.?
We are recruiting for this job on behalf of our client
One of the biggest international companies in IT Technologies
Main focus of the client's activities
Information Technology
Education:
University education (Bachelor's degree)
University education (Master's degree)
Language skills:
English - fluent and Danish - fluent
Additional requirements for the applicant
• Strong Communication skills
• Business networking experience
• Excellent co-ordination, leadership and organizational skills
• Excellent in client service & client satisfaction
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