Quality & Compliance Manager

Job Description

The main purpose of this role will be:

• To actively assess, evaluate and report on our key underwriting, claims and financial controls through liaison with the appropriate managers and structured audit process
  
• To act as a conduit between the Dublin business unit and UK, the Financial Regulator, the FSA and US parent in relation to all relevant compliance issues and controls
  
• To audit all outsourced business functions in relation to the quality of their work and their compliance with defined service standards.
  
• To co-ordinate and monitor the complaints process including all correspondence with the Insurance Ombudsman office
  
• To provide guidelines as appropriate to the Executive Management team and the department managers as appropriate in relation to the items above

Roles/Responsibilities

• Attending ad hoc and regular meetings with Corporate Compliance
  
• Communicate with the Financial Regulator or other external bodies
  
• Monitor reports, guidelines and publications issued by regulators, assess relevance
  
• Carry out compliance reviews ensuring that underwriting/ claims controls & procedures are being observed and processes followed.
  
• Develop audit plans, programmes & tests to evaluate control areas
  
• Ensure regulatory returns are completed by the required deadlines
  
• Respond to queries about the application of regulation
  
• Independently assess the effectiveness of underwriting, claims and financial controls and determine the potential impact of any control failure.
  
• Recommend corrective actions
  
• Ensure that all action points arising from audits are completed within the agreed time-scale.

Skills/Experience

1. Insurance industry experience (Underwriting or Claims) with the ability to (a) identify areas of risk to the enterprise and (b) implement appropriate controls to remove or mitigate the exposure
   
2. Experience of conducting both file and procedures audits
   
3. Minimum 5 years management experience with ability to work with management peers across all disciplines
   
4. Project management experience - ability to manage multiple inputs and deliverables to tight timeframes along with the ability to engage others. Eye for detail and a drive to complete

Education / Professional Qualifications

Appropriate membership of the ACOI is highly desireable.

Personal Attributes

1. Good commercial awareness - able to identify what drives profit and loss in the conceptual, not accounting, sense
   
2. Confident communicator with experience of dealing with Executive Management
   
3. Ability to act independently but also be a good team player