applications

Key Accountabilities:

• Develop and maintain thorough understanding of the Customer profile and requirements


• Ensure all customer issues are resolved and responded to in a proactive timely manner









· Lead the project's quality process





· Develop, schedule and lead project close-out processes




· Ensure Guidelines are followed at all times.






• Ensure that all staff operates within the Health and Safety and Security policy.


• Manage and develop relationships with key suppliers to ensure excellent service is achieved



















Analyse and prepare written reports on project performance using qualitative analyses / project management techniques. Develop program and project budgets, schedules, work plans, labour utilisation, and cost estimates/projections. Work cooperatively with other employees to facilitate project implementation and completion. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Design, develop and implement required SOPs. Participate as requested in regular review of SOPs to ensure they remain relevant, current and are being followed. Recommend policies, procedures and processes to ensure that a high level of QC and QA is maintained. Coordinate with the Operations Department in the development of accurate updates of the project schedule.







• Supplier selection


• Attend customer meetings and QBR's where applicable.





Education/Qualifications





• An appropriate professional qualification in Project Management


• Must have experience in all Logistics - i.e. warehouse and freight forwarding - particular emphasis on roadfreight


• Strong knowledge and usage of I.T. applications



Knowledge/Skills/Experience





• Experience in Logistics and Distribution is absolutely essential


• Proven people management and influencing skills.


• Proven project management skills - with the ability to manage complex projects to tight deadlines


• Customer management skills - tactful, resolute, committed to providing excellent customer service


• Communication skills - an excellent level of communication skills is required


• Good IT knowledge is an advantage


• Process design


• Good decision making skills


• Ability to see opportunity, risk and challenges


• Ability to close out issues or escalate internally


• Ability to recommend timelines, milestones re transition of hubs and progression of project


• Ability to control all members of the project team and customers team to ensure successful


• Ability to share key knowledge gained with all stakeholders



Behaviours





• Determination to succeed


• Team player, able to lead and participate


• Ability to establish credibility and influence


• Ability to work co-operatively and in collaboration with other stakeholders, partners and colleagues


• Capable of resolving differences without conflict


• The ability to establish a rapport with a wide range of individuals and organisations


• Ability to display a Flexible approach to the role.


• Availability to travel at short notice as required


• Ability to challenge stakeholders without alienation for the benefit of the project