applications
Complaints Resolution Specialist
by Cork Branch in Other
Complaints Resolution Specialist with English + German
Information about the position
Place of work
Bratislava
Job description, information about the position
Direct support to client complaints and critical situations
• Acknowledge ownership to client
• Understand the context and background of the client's problem/request
• Negotiate commitments with client
• Develop action plans and drive to resolve
• Identify and engage appropriate resources
• For selected complex complaints or critical situations involve an Expert-Resolution Owner
• Recognize major obstacle and escalate if needed
• Keep complaint management tool (CMT) updated
Start date
ASAP
Other benefits
WORK BENEFITS
- start up trainings
- possibility to choose an e-learning course from 3000 courses
- sick leave compensation/looking after a family member compensation
- 3 self-recovery days per year (paid days off)
- 3 extra vacation days
- laptop
BENEFITS FOR YOUR PERSONAL LIFE
- wide social program
Contract type
full-time employment
Information about the selection process
Please attach the following text to your CV:
?Osobn? ?daje vyplnil priamo uch?dza? a dal s?hlas spolo?nosti Manpower Slovensko s.r.o. so spracovan?m jeho osobn?ch ?dajov, uveden?ch v tomto dokumente, pre ??ely sprostredkovania zamestnania a ulo?enia do datab?zy uch?dza?ov o zamestnanie na dobu jedn?ho roka, alebo do p?somn?ho odvolania v zmysle Zak. c. 428/2002 Zb. o ochrane osobn?ch ?dajov, v znen? neskor??ch predpisov.?
Main focus of the client's activities
Information Technology
Education:
University education (Bachelor's degree)
University education (Master's degree)
Language skills:
English - fluent and German - fluent
Additional requirements for the applicant
• Strong Communication skills
• Business networking experience
• Excellent co-ordination, leadership and organizational skills
• Excellent in client service & client satisfaction
Brief description of the company
Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
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