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IT Multinational Company are currently recruiting for Technical Support/Customer Service Representatives to join one of the biggest Multinationals and Software Solution providers in Ireland.

This is an excellent opportunity to further your career in this lucrative market and to add credibility to your CV!

Attractive Salary + Benefits

You will be working within a young and exciting company and you will be responsible for expanding and supporting the Technical Support/Customer Service of IT products.

• Provide excellent customer service


• Handling email, internet and telephone based customer queries.


• Fluent English


• Excellent written communication skills


• First Contact resolution rate as agreed within SLA


• Ensure full commitment to customer SLAs and KPIs.


• Ability to work as part of a team and escalate issues where necessary ensuring the group as a whole maintains ownership of the customer's query at all times.


• Problem determination and recording of accurate details on all incoming queries and problems.


• Record accurate details of all actions taken when performing call/queue management


• Be able to quickly assimilate technical and non-technical information.


• Deal with both technical and non-technical people at all levels within the organisation


• The ability to deal with customers on all levels in an efficient and courteous manner..


• Undertake internal and external training as required.


• Continually strive to improve technical ability.

Please send in your CV through the link below or call 01-8139782 for more information.