Post a new job
This job ad has been posted over 40 days ago...
0

applications

full time Level 1 Support Engineer - Italian

by Cork Branch in Cork

 

Level 1 Technical Support Engineer


Summary:



In this role the Level 1 Technical Support Engineer will be responsible for providing technical support on all anti-virus software installed and/or configured on any of the following platforms - Windows NT, Windows 2000 and UNIX.



Responsibilities:




  • First point of contact offering telephone and email based support.

  • Log and process support calls, if necessary escalate to 2nd level support.

  • Provision of detailed and accurate guidance on the use of products to supported customer base.

  • Effectively interact with other members of the team to provide solutions to minor technical issues.

  • Attempt first call case resolution, software/network troubleshooting and proactive support services.

  • To achieve Total Customer Satisfaction by meeting or exceeding their expectations.

  • Maintain responsibility of reported and escalated customer problems until they have been resolved and to bring any unusual customer problems or incidents to the attention of management.

Requirements:



· Fluency in Italian and English required



  • Working experience in a Service organisation with customer contact (Telephone, Mail and direct).

  • Experience in providing assistance to colleagues.

  • Effective communicator with a positive and confident attitude.

  • Aptitude for solving problems and acting on own initiative.

  • A strong team player with a flexible approach.

  • Highly motivated with a willingness to learn.


Qualifications/Education/Experience:




  • Minimum of 1 years proven experience gained in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.

  • Minimum of 1 years experience of networking and web/internet protocols including UNIX, TCP/IP and NT.

  • Minimum of 1 years experience of one or more of the following systems - hardware structures, operating systems, email, groupware networking and/or web based security.

  • MCSE and/or CCNA would be an advantage.

« go back to homepage
Is this job ad fake? Report it!   
Recommend to a friend
Published at 28-08-2009
Viewed: 64 times