applications

Renewals Account Manager

Job Description:

· This role denotes responsibility for the provision of a high quality sales & customer support service. It shall involve the management, promotion and generation of high renewal sales rates throughout the distribution channel for the French speaking region.

· The role also requires that customer enquiries and customer renewal issues are resolved, escalated, logged and dealt with appropriately

· This role requires direct contact with resellers, distributors, major account managers, channel managers, BU Managers and from time to time end users. The successful candidate will qualify, prioritise, manage and promote both leads and enquiries concerning the renewal of company products, using independent judgment under general guidelines and policies set by the Manager of EMEA renewal sales.

· The role will also include the maintenance of accurate customer records, market & competitor information in an online CRM system.

· Successful candidates shall also be involved in specific projects to promote and maintain continuous improvement within renewal sales and company wide issues.

Requirements:

· Candidates will have a good standard of education, degree or equivalent experience- ideally a person with a business related discipline.

· A minimum of two years proven successful track record of inside sales or call centre experience and an ability to use sales / CRM software is essential.

· Candidates must have fluent French.

· Candidates must have a Technical knowledge and proficiency of Windows, Microsoft Office, & e-mail.