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                                           Spanish Customer Service Rep Required

An experienced Customer Service Rep with Flunet Spanish is required for an immediate start in the cork area.

The Role:
Ensure quick turnaround of order and query validation process for our data management team. (As per agreed service level).
Liaise with the data management team on a regular basis, ensuring all unclean orders are resolved in a timely manner and are returned to data management team for completion.
Liaising directly with the Sales, customers and other internal departments to resolve any outstanding issues and escalations
Successfully achieving objectives and targets as set by Supervisor/Manager.
Adherence at all times to Sarbanes Oxley documented procedures and compliance with audit requirements.
Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/queries with aim to resolve permanently through training, communication, system development work and solution solving skills.
 Keeping track of and analysing queries/Credit notes and license amendments on a monthly basis.

Requirements:
Minimum two years previous work experience.
PC literate
Fluent Spanish
Being able to demonstrate clear problem solving skills
Excellent knowledge of Microsoft Excel.

Please send CV’s to cork@manpower.ie or alternativley contact Amanda on 021-4279733.