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full time German Technical Support Engineer Level1

by Cork Branch in Cork

 

German Speaking Technical Support Engineer Level 1 - Cork, Ireland



Summary:



Reporting to the Technical Manager, these roles will play a fundamental part in the provision of effective support to our customer base.



Responsibilities




  • Working in a rapidly developing, highly technical environment to support deployment, integration and maintenance of our clients products within clients IT-environments

  • Manage a diverse and complex scope of support issues directly related to the use, support and implementation of our client's products and solutions with effective customer skills required via email and telephone to ensure the highest level of customer satisfaction by understanding and identifying the customers' complex networks.

  • Share best practices with other team members to enhance the quality and efficiency of support services

  • Effectively interact with other members of the team to provide solutions to complex technical issues.

  • Attempt first call case resolution, software/network troubleshooting and proactive support services


Requirements:




  • Minimum 12 months of proven customer service background, preferably in a developer- or customer-support background ideally within a corporate or distribution channel support environment

  • Candidates will have a minimum of 12 months experience in IT support involving Windows

  • Minimum 12 months experience of networking and web/internet protocols (TCP/IP)

  • Minimum 12 months experience and deep knowledge in one or more of the following platforms:


    • Windows

    • UNIX, preferably Solaris

    • Linux

  • Minimum 2 years experience of one or more of the following areas - operating systems, email/groupware, IT-security, programming/developing or Network-administration (large Networks).

  • Fluency in the following languages required: German

Qualifications/Education/Experience:




  • Effective communicator with a positive and confident attitude

  • Attitude for solving problems and acting on own initiative

  • A strong team player with a flexible approach

  • Highly motivated with a willingness to learn

  • (IT-Industry-standard) Certification highly desirable (MCSE, RHCE)

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Published at 06-08-2009
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