applications

• Direct support to client complaints and critical situations
• Acknowledge ownership to client
• Understand the context and background of the client's problem/request
• Negotiate commitments with client
• Develop action plans and drive to resolve
• Identify and engage appropriate resources
• For selected complex complaints or critical situations involve an Expert-Resolution Owner
• Recognize major obstacle and escalate if needed
• Keep complaint management tool (CMT) updated

University education (Master's degree) economic - accounting skills, economic, IT

Requirements
• Strong Communication skills
• Business networking experience
• Excellent co-ordination, leadership and organizational skills
• Excellent in client service & client satisfaction
• English (Fluent)
• Second language depending on the supported country



WORK BENEFITS:
- 3 self-recovery days per year (paid days off)
- sick leave compensation/looking after a family member compensation
- 3 extra vacation days
- start up trainings
- possibility to choose an e-learning course from 3000 courses
- flu vaccination (once per year)
- parking spaces
- laptop
- bank offers (Dexia, Tatrabanka)
- Orange - discount on pay monthly plans
- discounts (sport, wellness etc.)

Call 01-8139782