applications
Senior Pensions Administrator
by Susan Nix in Dublin City Centre
Key Responsibilities
You will be involved in the delivery of service to a designated portfolio of clients within agreed service levels including timeliness and quality.
Clients
• Ensure that all clients registered administrator requirements are met.
• Ensure Consultant and/or Team Leader are aware of any administration or service issues that arise.
• Accurately and efficiently calculate member benefits and take responsibility for more complex benefit transactions.
• Promptly and efficiently communicate with clients and members demonstrating a full understanding of the client's needs
• In conjunction with Team Leader ensure that all annual events are planned and carried out in accordance with agreed timetables
• Liaise professionally with other third parties
• Attend annual review meetings with clients.
• Maintain personal regular communication with clients, clarify requests when necessary.
• Act as reference point and source of technical expertise for the team
• Checking and peer reviewing the work of colleagues where appropriate
Finance
• Refer potential income generating opportunities to relevant consultant
• Refer potential new client referrals to Business Development team.
• Be aware of the charging structures of clients
• Assist Team Leader in considering ways to improve service delivery
Process
• Understand and follow all standard processes and procedures, give input to improve processes to generate efficiencies.
• Accurately record own time spent in accordance with standard procedures
• Manage client bank accounts effectively and efficiently
• Use the IT systems available to gain processing efficiency
• Update and maintain compliance and other work records.
Teamworking
• Work effectively within the team as a senior member, supporting other colleagues on an ongoing basis.
• Take responsibility for on the job training of team members.
• Give and receive constructive feedback as appropriate
• Attend and participate in team meetings
• Attend and participate in appraisal process
Requirements
Leaving Certificate or equivalent, Bachelors degree in relevant discipline preferred.
Completion of relevant pension qualification - QFA or Pensions Diploma preferred.
5-7 years of progressive pensions administration experience in a customer focused environment.
Technical Competencies
Administrative - handles complex administration issues, provides technical expertise on such transactions to team members.
Processes - understands and follows complex processes and procedures; looks at ways to improve processes to generate greater efficiencies.
Systems - understands and utilizes the full functioning capabilities of computerised Pensions administration system
Pensions - understands and utilizes technical pensions knowledge learned through education and job experience
Salary depends on experience
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