applications
GERMAN TECHNICAL SUPPORT
by Cork Branch in Dublin City Centre
The objective of the Exchange Messenger Analyst is to resolve remote users IT problems by means of a Remote fix. The Exchange Messenger Analyst responds to both internal and external clients needing technical support.
Main Responsibilities:
" Resolves customer issues using the tools and systems available
" Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
" Retains ownership of each case until problem is resolved or resolution is identified
" Observes strict compliance to licensing, copyright and trademark legislation
" Protects confidential, sensitive information and materials
" Accomplishes other duties as required
Requirements
o Excellent knowledge of Microsoft Exchange 2000 & 2003 Server (Enterprise & Standard editions)
o Excellent knowledge of Outlook
o Excellent knowledge of Outlook Web Access
o Good understanding of the Microsoft Operating Systems
Desirable
o Small Business Server 2000/2003
o Exchange 5.5
o Clustering of Exchange
o Internet Information Services
o ActiveSync / OMA
Experience
A minimum of 3-4 years experience in IT, remote support experience is preferable.
Languages
Ability to work in a predominantly English speaking environment.
Fluency in German is also a requirement.
Viewed: 51 times