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Service Account Manager Urgently Wanted - Blanchardstown

Our client based in Blanchardstown is urgently looking to recruit a Service Account Manager for immediate start. This is a 3 month temp contract offering a competitive salary of €17.95 per hour (€35,000 pa) and a monthly car allowance of €697.

Job Summary

To manage and control a portfolio of customer accounts to make the company's service an integral part of the customers requirements.

Key Accountabilities

SERVICE DELIVERY

• Produce exemplary Account Management conduct.


• Consistently meet/exceed departmental service goals and objectives.


• Instruct Customers on all aspects of the companies products and services.


• Analyse and produce reports to answer Customer issues and requests.


• Attending to Account Management issues, attending regional and national meetings, interfacing where appropriate to departmental needs.


• Maintain Customer Files and Profiles within the portfolio, making sure that files are up-to-date with Customer correspondence.


• Ensure Contract compliance and adherence to company procedures.


• Arrange and conduct scheduled meetings in a professional manner.


• Develop Strategic Action Plans for your top Customers.


• Co-ordinate with Customer Services to provide Customers with Total Customer Satisfaction.


• Negotiating and communicating price increases and amendments to service.


• Identify Customers that require Special Projects needs, manage, monitor and evaluate the project to ensure that it meets with the Customers need.
  

FINANCIAL

• Maintain and review SalesLogix reports and submit for review.


• Review contracts for renewal.


• Gather, share and distribute competitor information.


• Analyse customer data.


• To ensure Customers maintain payment of services within agreed credit terms.


• Assist in budget input and revenue forecasts of allocated accounts.

HR/PEOPLE MANAGEMENT

• Assist in training of new employees.


• Discuss and agree a performance target and objectives.


• Monitor, meet and exceed individual targets and objectives.


• Prepare and deliver team presentations as required during Monthly Account Management meetings.

EXPERIENCE & EDUCATION

• Sufficient experience in a sales focussed or account management environment.


• Experience of dealing with complex customer relationships.


• Excellent verbal, written, analytical and interpersonal skills.


• University degree or business / project management qualification desirable but not essential.


• Ability to work independently.


• IT literate with knowledge and experience of using all Windows based packages.


• Good computer skills

CAPABILITIES

• Ability to build and develop successful long term relationships with all key stakeholders including, customers, operational management, sales and other teams and departments within the company.


• Demonstrable problem solving skills.


• Proven project management skills and experience.


• Ability to work well under pressure while delivering results to exacting deadlines.


• Ability to determine and then manage project risks effectively.


• Ability to work within a multi-cultural environment and with all levels of the organisation.

For more information please contact Fong Yau on 01-8139782 or forward your CV via the below link for consideration.

Please not that due to the nature of the company security checks will be carried out on all successful candidates.